Terrible and Unprofessional Service, Wefix Canal Walk

I took my Samsung S9+ to Wefix Canal Walk, for a replacement of the Lcd screen on the 8th November 2018, I than requested a quote to forward to the insurance company. I was informed to pay an assessment fee of R179 for the quotation, before the device could be booked for repairs. I found this totally absurd and refused, because I initially booked my device for repairs and only requested a quotation for insurance purposes.

It's been 4 weeks and I've had no feedback whatsoever on the progress of my device, apart from the weekly calls I made to Wefix Canal Walk for feedback. During one of my routine weekly calls to Wefix Canal walk, I could hear the technician in the background being very cantankerous and barking at the receptionists when he inquired about Job no:CWSA 143567.

I've utilized the services of Wefix on numerous occasions and I've had weekly updates or progress messages, this time none.

Absolutely shocking and terrible service and a very unprofessional technician.