Technicians ***********

I took my phone to WeFix Brooklyn 2 weeks ago to have the screen replaced. They called me to tell me that they also had to replace the battery. This battery was a new one they put in the phone and it had worked only 2 months before the screen broke. So clearly they use substandard parts or they get commission on their work. They called me within 20 minutes that the phone was fixed, so I collected it and paid R1400. It seemed fine but about half an hour later it was just dead. I took it back to them on 1 February. I called last week to follow up and nobody could give me information. On Monday 11 Feb I again called and was told the technician working on it as well as the manager were not in for the day but the receptionist could see comments that were written about my phone on 1 February! Nobody called me to give me info. She was going to leave messages for the technician and the manager to call me back yesterday. They did not. I again called this morning and was told that it seems that what they fixed was never the problem. It seems to be a motherboard problem and they would have to send the phone to Cape Town to have it checked. Now I paid for something that was not broken and I still dont have a phone. They are just *********** and have no customer relations because it seems they were scared to call me and tell me they fixed and I paid something that was not broken.