substandard service

I would like to complain about the service I received at your Brooklyn store on 02 February 2016. <br> <br> On the said day in question I brought my phone (iphone6) to be fixed as it had a microphone problem. The lady who was assisting me doesn't have customer care or rather service. While I was standing in front of her trying to have the phone booked in she was busy chit chatting with her colleagues as if I was not even there. She would stop whatever she was doing to talk to her colleagues about nothing work related. My issue is not about her talking to her colleagues but did she have to do that while assisting me.<br> <br> I then decided to leave the store as I had another appointment seeing that she was not assisting me. I was then told she came to where I was to ask me to come and sign some form which I did. This then means the phone was booked in not in my presence and therefore the tick sheet was not done in front of me as I had left. <br> <br> I then went later on the day to collect my phone at the store only to find that the phone now had a lifting screen which was not the case when I brought it. Further that my WhatsApp was now not working and it required me to put in my cell phone number.