Store closed and poor service from management

Arrived at the store at 09:10 and the store was still closed. The company's employee was waiting for the manager to come open the store. Attempts to contact the manager were unsuccessful. The other store manager was contacted. She advised that she would try and contact the manger on duty to come open the store as it was not her turn to work at the store. After waiting for more than an hour and after having to demand that that someone take responsibility, did the off-duty manager come and open the store at 11:17. This was a special trip for me as I was travelling from Vanderbijlpark and was delayed for 2 hours waiting for someone to open the store. I had to reschedule all my other arrangements made as I could not afford another trip. There was another couple from Potchefstroom that also had to wait and could not afford to come back.