Still waiting on refund - CWSA123824

I sent my phone in for repair at weFix earlier this month and the job was attended to on the 7th. I subsequently accepted the job and paid the R2089 for repair on the same day. An hour later I got a call from the Technician and was informed that the quote was incorrect and the repair would eventually cost me over R3000 which I refused to pay. I was then informed that I would need to come in store and fill out a refund request.

The request was completed on the 8th of September and would take "5 business days". I received an email from Chanelle Makoni on the 11th informing me that the quote was just for the screen replacement and meant that there was additional R3000 rand which was not even mentioned. This was handled very poorly and I requested that they proceed with the refund.

No one has called or emailed me since then despite the numerous attempts I've made to their office and after being told that it "was approved".

I have still not received a call back even though I was promised one and it has been 10 BUSINESS DAYS as of today (21st of September).

What a joke of a service.