KM
K M
1 reviews | Active since Nov 2021
02 Jul 2022, 12:21
Stay away if you want peace of mind
Took my phone in for screen repairs. They said it'll take 5-10 days. It's been 3 weeks. For the first 5 days they would send me updates daily now I have to contact them. Their responses are the same, no real update . I don't understand how parts can take 3 weeks to arrive and where is the communication!? I am so disappointed and frustrated at the lack of basic customer service. They send you a link for updates and it's just as useless. I wouldn't recommend Wefix at all.
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Replies (1)
weFix's replyOfficial
06 Jul 2022, 12:54Hi Keabetswe,
Trust you are well.
Thank you for taking the time to rate us.
We are truly sorry for the service you have been receiving from us. Communication is very important to us and we do apologize that there has been a lack of this on our side.
We are in the process of reaching out to Procurement to advise on when the parts for your repair will arrive.
Once we have this feedback, we will reach out to you to further advise.
We do apologize for any inconvenience caused.
Regards
weFix
Trust you are well.
Thank you for taking the time to rate us.
We are truly sorry for the service you have been receiving from us. Communication is very important to us and we do apologize that there has been a lack of this on our side.
We are in the process of reaching out to Procurement to advise on when the parts for your repair will arrive.
Once we have this feedback, we will reach out to you to further advise.
We do apologize for any inconvenience caused.
Regards
weFix
weFix's reply06 Jul 2022, 12:54
Official
Hi Keabetswe,
Trust you are well.
Thank you for taking the time to rate us.
We are truly sorry for the service you have been receiving from us. Communication is very important to us and we do apologize that there has been a lack of this on our side.
We are in the process of reaching out to Procurement to advise on when the parts for your repair will arrive.
Once we have this feedback, we will reach out to you to further advise.
We do apologize for any inconvenience caused.
Regards
weFix
Trust you are well.
Thank you for taking the time to rate us.
We are truly sorry for the service you have been receiving from us. Communication is very important to us and we do apologize that there has been a lack of this on our side.
We are in the process of reaching out to Procurement to advise on when the parts for your repair will arrive.
Once we have this feedback, we will reach out to you to further advise.
We do apologize for any inconvenience caused.
Regards
weFix