1 reviews | Active since Dec 2016
STAFF PARTY AND CLOSING BEFORE MALL TIMES
<p>Wefix tygervalley - On Friday 9 December I called wefix to give me a quote over the phone and told them I would bring in the phone in the next 20 minutes. I arrived there in that given time and the doors were closed with staff still inside. I asked them to open it up. They told me they can't help as they are going to a staff party and that the systems were already off. I thought that was very unprofessional as they made me drive 20 minutes to them, payed for parking and they were closed without telling me they are closing early due to a staff party, which would've been fine but no notice, There was no post or notice on Facebook neither on the stores door or website that they will be closing early. Als they closed way before the closing time of the Tygervalley mall times which is nit even allowed.</p> <p> </p> <p>I needed to drive all the way to Canal Walk and they assisted me with both my iPhone 5 (battery replacement and dock connector replacement) and iPhone 6 (screen replacement and battery replacement) </p> <p> </p> <p>This was a waiste of time, petrol, parking tickets. I was not impressed at all as it eneded up taking 3.5 to 4 hours of my day and it only would've taken an hour to sort everything out. </p> <p> </p> <p>This is not right and I am not happy with the service at WeFix Tygervalley </p> <p> </p>
Good Morning Tiaan,
Thank you for bringing this to our attention. This is most definitely not our company policy not to help customers and we duly apologise for this inconvenience.
We will investigate the matter, look at CCTV footage, times you arrived and person(s) who dealt with you and sign on the door.
We hope to be of assistance and make better in future. Our Management can also be contacted on ***.
We hope you have a good day further
weFix Tygervalley
Good Morning Tiaan,
Thank you for bringing this to our attention. This is most definitely not our company policy not to help customers and we duly apologise for this inconvenience.
We will investigate the matter, look at CCTV footage, times you arrived and person(s) who dealt with you and sign on the door.
We hope to be of assistance and make better in future. Our Management can also be contacted on ***.
We hope you have a good day further
weFix Tygervalley
