Sick and Tired of Non-existent Customer Service

I've been trying for just over a year now to get service out of Samsung/We fix. I went to Canal Walk on 25 August to take my device in as my complaints through HelloPeter were blatantly ignored. I'm probably wasting my time typing this review. They had a look at my device and quoted me R1799.01 to repair. They didn't have the decency to offer me a discount considering they've inconvenienced me for over a year. I rejected the quote as I might as well buy a new device (NOT Samsung). I then received a call on 31 August from a woman who's name I can't remember asking where I bought the device. As it was bought outside South Africa I have to pay to have it repaired. The individual who called said she would call me back in 5 minutes as she needed to speak to Simphiwe. It's now 7 September and I'm still waiting for her to call back, longest 5 minutes in the history of humankind. The only positive I've had is from Yolanda at the Canal Walk store, she was professional and escalated the matter, the rest of the people I've deal with have absolutely no concept of customer service. Absolutely pathetic.