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jE
jacline El-hage

1 reviews | Active since Jun 2011

06 Feb 2018, 14:32

SHOCKING SHOCKING SHOCKING CUSTOMER SERVICE!!!

I wish my partner and myself had read these reviews before going to your clear water store for a camera lens repair... From October last year till now there is still no resolution. First we pay, then the part takes a month to get there, it gets put in and its a faulty part, we then get told another part will be ordered... till this day we have not received another part. WE WANT OUR FREAKING MONEY BACK YOU *******!!!!!!!!!! You are a disgusting to say the least, how you are still in operation is shocking to us! will all these bad reviews you should be shut down! Your managers. regional managers and all staff are absolutely shocking, always promising to get back to us and then never another word. Its disgusting, you should be ashamed of yourselves! GIVE US BACK OUR MONEY!!!!!!!!!!

0
Replies (3)
weFix
weFix's reply06 Feb 2018, 14:57
Official

Good day Nataniel

We are so sorry to see that you have not been refunded to date. Unfortunately previous management did not action your refund request/ stock request for a replacement part. Please confirm that you were recently (on Jan 31st) contacted by Clearwater management to complete the refund form?

If so, we are looking into why this has still not been submitted.

Sincere regards,

Giselle Nareen for weFix

jE
jacline El-hage's update06 Feb 2018, 15:10
Reviewer Update
oh no no no... don't be fooled, they contacted me, said they would send the form and never did!!!!! I then once again for the 30th time had to drive to clear water to go get a form from in store which i then filled out and sent yesterday. And guess what.... to my absolute surprise... still no word from management (AS USUAL), management at clear water as well as Regional Manager (Ike - spelling*) have never bothered to get back to us about anything after promising to. We have never been this angry over service in our lives!
jE
jacline El-hage's update06 Feb 2018, 15:12
Reviewer Update
Even the technician who did the repair on my phone remembers me, remembers submitting everything etc. Why it was never logged is beyond me, even after going in store many times to try and speak to someone (manager has never been around, except once the regional manager was (Ike)) and even he has never done anything about it. Shocking!