1 reviews | Active since Sept 2013
Screen repair or replacement
<p>I took my iPhone 6 for a screen replacement and they gave me a quote for R1400...my screen wasn't working but it could still light and I have a Garmin Fitbit device which assisted me with getting my texts as it linked to my phone. My screen was replaced but the job wasn't 100% as there's a gap between my screen and phone frame. I paid and didn't complain but later on when I tried to synchronize my Fitbit device and phone, I realized my Bluetooth wasn't picking up and my wifi icon is gray(can't even click on it) I took it back on Monday and now they said it something else and I need to pay R1600 to fix it and I said that not fair and I asked them if they tested everything before giving me my phone back, they said yes hence they were able to set my time and date using their wifi. </p> <p>My phone was fine before I handed it in and I paid for my screen but now I need to pay another R1600 of which I know it not my fault, add to that they said they can take back their screen and refund me---I will still need to pay for my screen somewhere else and still pay for my wifi and Bluetooth. </p> <p>This is not fair, I'm really hurt by this service! And I'm losing on my rewards for my medical points since my Bluetooth is out.</p>
Good evening sir
I sincerely apologize for your bad experience with us. Kindly email me your contact details - *** - as well as your job number and I will investigate into your case and get back to you promptly.
Regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good evening sir
I sincerely apologize for your bad experience with us. Kindly email me your contact details - *** - as well as your job number and I will investigate into your case and get back to you promptly.
Regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Hi Giselle,
i'm still waiting---please note that my status keeps droped on my Multiply and that will lead to higher premium on my Virgin Active gym fee and Life cover premium.
and i see that i should have visited Hello Peter before trusting your company-i see this thing of fixing our screens and then when things don't go as planned, you guys just say it the main box and you need to fix that so we need to pay more.
please do something.
Hi Giselle,
i'm still waiting---please note that my status keeps droped on my Multiply and that will lead to higher premium on my Virgin Active gym fee and Life cover premium.
and i see that i should have visited Hello Peter before trusting your company-i see this thing of fixing our screens and then when things don't go as planned, you guys just say it the main box and you need to fix that so we need to pay more.
please do something.
Good evening sir
I cannot see that you emailed me your details, if it is an oversight I do apologize for this. Please resend them to giselle@wefix.co.za as well as ***. You may also provide me with your email address here so that I can contact you.
Sincere regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good evening sir
I cannot see that you emailed me your details, if it is an oversight I do apologize for this. Please resend them to giselle@wefix.co.za as well as ***. You may also provide me with your email address here so that I can contact you.
Sincere regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Thanks to the gateway staff/management
my phone is working fine now...
ngiyabonga
Thanks to the gateway staff/management
my phone is working fine now...
ngiyabonga
Good day King
Thank you so much for your feedback and rating conversion.
Sincerely,
Giselle Nareen
Good day King
Thank you so much for your feedback and rating conversion.
Sincerely,
Giselle Nareen
Hi Giselle,
im sad to say your guys didn't do a good job at all...my wifi and Bluetooth goes on and off. I lost a lot of data because I couldn't use them accordingly so I had to forfeit them yesterday and I thought it was going to get better but I see that I will lose even more this month. I have a wifi router now and I'm paying a lot for it but it's pointless paying for this router contract if I can't connect my phone wifi...I'm truly disappointed now
im at Zululand so I can't go to the gym therefore I'm depending on my Fitbit device to keep track of my activities to lower my virgin activity premiums.
i can't afford a new phone for now otherwise I was going to get a new one even though this is not my fault.
.fitbit device-useless (I bought it for R3200)
.wifi router-useless (I'm paying monthly)
.gym premiums-goes up
.life cover-goes up
.healthreturns-are reduced (I'm getting R1000 towards my medical aid savings and this can go down to R160 if this keep up) u can google momentum Multiply if you think I'm lying...
I'm not trying to be funny, your company is making me lose a lot of money and to pay extra on many things.
I can't afford not to have a phone plus everything is here including my internet banking. I need this to be fixed please asap.
Hi Giselle,
im sad to say your guys didn't do a good job at all...my wifi and Bluetooth goes on and off. I lost a lot of data because I couldn't use them accordingly so I had to forfeit them yesterday and I thought it was going to get better but I see that I will lose even more this month. I have a wifi router now and I'm paying a lot for it but it's pointless paying for this router contract if I can't connect my phone wifi...I'm truly disappointed now
im at Zululand so I can't go to the gym therefore I'm depending on my Fitbit device to keep track of my activities to lower my virgin activity premiums.
i can't afford a new phone for now otherwise I was going to get a new one even though this is not my fault.
.fitbit device-useless (I bought it for R3200)
.wifi router-useless (I'm paying monthly)
.gym premiums-goes up
.life cover-goes up
.healthreturns-are reduced (I'm getting R1000 towards my medical aid savings and this can go down to R160 if this keep up) u can google momentum Multiply if you think I'm lying...
I'm not trying to be funny, your company is making me lose a lot of money and to pay extra on many things.
I can't afford not to have a phone plus everything is here including my internet banking. I need this to be fixed please asap.