Samsung & WeFix - Samsung Note 5, 4 months, 2 faults, still not fixed...

Item: weFix
Rating: 1
Author: Gerhard V

I can not believe how poor the service is from WeFix and Samsung...... Not once, but twice and it has now been 4 months in which I am without my Samsung Note 5 which was handed into Samsung Somerset Mall for a warranty repair for the screen that was delaminating. My phone was in for 7 weeks and I had to make several calls, visit the store many times, sent emails and then after threatening received my phone back, without my cover and more, the phone's microphone was not working. I took the phone in again and again several phone calls, emails, visits to the store, threatening, they found that my phone did not have a microphone in it. The quoted me for for the supply and installation of a new one..... I complained about it and then received a sms on 30 May informing me that they will fit the microphone under warranty and the phone was allocated to an engineer. I have proof.. Then 2 weeks goes by, nothing. I phoned WeFix again and was then informed that Samsung again rejected the quote and I have to pay.............. No-one gets back to me and between WeFix and Samsung, I don't know where to turn to anymore...... In the meanwhile, I have to struggle with an old makeshift phone, running a business as well and am losing serious business due to incompetence and arrogance and not caring about customers. It is a pity that such a good product is NOT SUPPORTED in SA.....

Helpful (0)

Replies (6)

weFix's replyOfficial

13 Jun 2018, 11:04

Please advise via *** on your job number with us as well as your contact details so that we may look into your review?

We apologize for the poor service and would like to make this better for you.

Best Regards, Nicole Marais, weFix.

weFix's reply13 Jun 2018, 11:04

Official

Please advise via *** on your job number with us as well as your contact details so that we may look into your review?

We apologize for the poor service and would like to make this better for you.

Best Regards, Nicole Marais, weFix.

Gerhard V's updateReviewer Update

13 Jun 2018, 11:10

I sent the reference number as well as my contact details to Nicole.

Gerhard V's update13 Jun 2018, 11:10

Reviewer Update

I sent the reference number as well as my contact details to Nicole.

Gerhard V's updateReviewer Update

15 Jun 2018, 10:06

Day 3, still nothing, I phoned WeFix Canal Walk this morning and was informed that they are still waiting for me to accept the quote, obviously not know what is going on, and not interested. No phone calls or status either to me either, just quiet, hoping this will go away, ITS NOT GOING AWAY!!!!!!!!!!!!!!! . I called Nicole, still nothing, she will get back to me, yeah right....

Gerhard V's update15 Jun 2018, 10:06

Reviewer Update

Gerhard V's updateReviewer Update

15 Jun 2018, 10:07

Have now been without my Samsung Note 5 phone for 4 months, warranty repair.... will NEVER buy Samsung ever again, promise.........

Gerhard V's update15 Jun 2018, 10:07

Reviewer Update

Have now been without my Samsung Note 5 phone for 4 months, warranty repair.... will NEVER buy Samsung ever again, promise.........

weFix's replyOfficial

15 Jun 2018, 10:54

Hi Gerhard,

We are fully aware of your issue and have escalated this with a manager at Samsung as to why the warranty claim keeps gets getting rejected. Our Canal Walk store manager will give you a call shortly.

weFix's reply15 Jun 2018, 10:54

Official

Hi Gerhard,

We are fully aware of your issue and have escalated this with a manager at Samsung as to why the warranty claim keeps gets getting rejected. Our Canal Walk store manager will give you a call shortly.

Gerhard V's updateReviewer Update

21 Jun 2018, 18:51

Thanks, the store manager called me, and informed me Samsung approved the repair and that my phone will be repaired, only one pronlem, they do not have stovk of the micropjone thst was nit installed in my phone when they replaced tge screen and it is now on order but it should be received on Monday 18 June . Guess what it is now Thursday and nothing from anyone, so I called th Wefix again this afternoon, guess what, the lafy thst took my call checked on the system and informed me that they are still waiting for Samsung to approve the repair. ?............................. I then adked to speak to the manager who put the last comments in the system and she informed me that they are still waiting for the microphone. I complained again and she told me that she sent an email and I asked her to send it to me. I received the email and called the Wefix contact person, and receptionist took my name and transferred me, guess what, no-one answered, so I left a strong message and as I expected, NOTHING AGAIN...............So I have now been without a phone for 4 and a half months for a warranty repair replacement of a screen that was delaminating. Never ever again will I buy Samsung product again....... And for the Samsung Somerset mall branch, wjich was totally useless during this whole exercise, absolutely useless............ Still no phone and looks like no end in sight as well, ABSOLUTELY WORST SERVICE ON THIS PLANET............... L I

Gerhard V's update21 Jun 2018, 18:51

Reviewer Update