Samsung S7 screen repair taking forever

I handed in my phone for a screen repair @ weFix Clearwater Mall on the 10th of November 2017. When I handed it in, I was advised that it will take 2 weeks for my phone to be repaired. After 2 weeks I contacted weFix and they said the phone is not repaired and that they are waiting for Samsung to send the parts for the phone. I called weFix every week and they gave me the same response and that they can't do anything about it as the problem is with Samsung head office. I called again today, 18th of January 2018, and was told that they are still waiting for the parts from Samsung! I have been without my phone for 2 months and no-one can tell me when it will be fixed!

This is shocking service from Samsung and weFix. Samsung is known as one of the market leaders in South Africa with regards to smartphones, maybe Samsung needs to focus a bit more on after sales services and not just on sales. It also raises questions to who they select as their preferred providers for repairs

I have been a user of Samsung for the passed 6 years and this has really left a bad taste to how they deal with after sales service. I will also think twice before I have my phone repaired with weFix.