MB
Mark B
1 reviews | Active since Dec 2020
21 Dec 2020, 14:21
Rieshka Abrahams at Wefix - Excellent Customer Service Experience
I dealt with Rieshka Abrahams in the Cape Town store via the chat app on their website. She offered to call me and did so within 10 minutes. I needed to fix my tablet which would not charge anymore. Rieshka went the extra mile by taking my 3 year old tablet details to a technician and then called me back discussing the stock availability and the way forward. Thanks Rieshka, I am very pleased with your customer service professionalism! I can recommend Rieshka at Wefix
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Replies (3)
weFix's replyOfficial
21 Dec 2020, 14:58Good Day Mark,
We trust you are well and had a good weekend.
Thank you so much for taking the time to send this positive feedback/review to us.
We are so glad to hear that our staff was able to #MakeItBetter for you. This is exactly the type of service we strive for.
Have a lovely week ahead!
Kind regards,
weFix
We trust you are well and had a good weekend.
Thank you so much for taking the time to send this positive feedback/review to us.
We are so glad to hear that our staff was able to #MakeItBetter for you. This is exactly the type of service we strive for.
Have a lovely week ahead!
Kind regards,
weFix
weFix's reply21 Dec 2020, 14:58
Official
Good Day Mark,
We trust you are well and had a good weekend.
Thank you so much for taking the time to send this positive feedback/review to us.
We are so glad to hear that our staff was able to #MakeItBetter for you. This is exactly the type of service we strive for.
Have a lovely week ahead!
Kind regards,
weFix
We trust you are well and had a good weekend.
Thank you so much for taking the time to send this positive feedback/review to us.
We are so glad to hear that our staff was able to #MakeItBetter for you. This is exactly the type of service we strive for.
Have a lovely week ahead!
Kind regards,
weFix
MB
Mark B's updateReviewer Update
21 Dec 2020, 16:41Update:
I dropped my tablet off at the Cape Town office, no queue to stand in. I heard that Canal Walk has a queue outside the door due to Covid-19 social distancing, so glad I went to CT instead.
Mikael assisted me, said it would take 24 to 48 hours for me to get a quote. By the time I arrived home I received notification via SMS that my quote had been processed, albeit to my old email address I requested Mikael in-store to update.
It is for R1,883 which I find very expensive, so looking forward to seeing the actual quote. I also cannot instruct Wefix to proceed as I have no way to read/reply to my quote, nor can I find a phone number to call them on...
I dropped my tablet off at the Cape Town office, no queue to stand in. I heard that Canal Walk has a queue outside the door due to Covid-19 social distancing, so glad I went to CT instead.
Mikael assisted me, said it would take 24 to 48 hours for me to get a quote. By the time I arrived home I received notification via SMS that my quote had been processed, albeit to my old email address I requested Mikael in-store to update.
It is for R1,883 which I find very expensive, so looking forward to seeing the actual quote. I also cannot instruct Wefix to proceed as I have no way to read/reply to my quote, nor can I find a phone number to call them on...
MB
Mark B's update21 Dec 2020, 16:41
Reviewer Update
Update:
I dropped my tablet off at the Cape Town office, no queue to stand in. I heard that Canal Walk has a queue outside the door due to Covid-19 social distancing, so glad I went to CT instead.
Mikael assisted me, said it would take 24 to 48 hours for me to get a quote. By the time I arrived home I received notification via SMS that my quote had been processed, albeit to my old email address I requested Mikael in-store to update.
It is for R1,883 which I find very expensive, so looking forward to seeing the actual quote. I also cannot instruct Wefix to proceed as I have no way to read/reply to my quote, nor can I find a phone number to call them on...
I dropped my tablet off at the Cape Town office, no queue to stand in. I heard that Canal Walk has a queue outside the door due to Covid-19 social distancing, so glad I went to CT instead.
Mikael assisted me, said it would take 24 to 48 hours for me to get a quote. By the time I arrived home I received notification via SMS that my quote had been processed, albeit to my old email address I requested Mikael in-store to update.
It is for R1,883 which I find very expensive, so looking forward to seeing the actual quote. I also cannot instruct Wefix to proceed as I have no way to read/reply to my quote, nor can I find a phone number to call them on...
weFix's replyOfficial
22 Dec 2020, 11:31Good Morning Mark,
We trust all has been sorted accordingly?
We trust all has been sorted accordingly?
weFix's reply22 Dec 2020, 11:31
Official
Good Morning Mark,
We trust all has been sorted accordingly?
We trust all has been sorted accordingly?