1 reviews | Active since Sept 2017
Repair Specialists LOL
Good Day, I have an iPhone 6 that recently underwent some battery/charging issues. On 23 August at 10:12 my phone was booked in at the Wefix branch in Stellenbosch. Finally received my phone back on 24 August 2017 (2 full days with branch). Got home and WHAM, still not charging! (Please bear in mind when I booked my phone in, I asked the lady at the counter if I should leave my charger together with the phone and she said no). Phoned Wefix the next morning on 25 August to report that I am now very displeased as they had my phone for two days and replaced battery but I am still sitting with a phone that is not charging. Was told the technician is out of office and will call me later. Much later he did and indicated that they will replace my charger (battery and charger was bought less than 3 months ago brand new at the same Wefix store), but that they had no stock. Fast forwards 2 days later He drops a new charger off at work. When eventually I put my phone on charge the next morning when it was flat, alas...NOT CHARGING! I inspected the charger i received as it was in no packaging and noted it was not even an iPhone charger, but some replica that says MODOM. Realized the block he gave me with this new charger has a funny noise when i lift it up and yep, something definitely shaking inside this new charger! Phoned the technician immediately and informed him and he apologized and said they have no stock and he will contact me once they have. Fast forward to 6 September 2017 and I still did not receive my new charger or any communication from the store!! 13 working days and they cannot sort my simple issue out of a faulty charger! ****ed off!!!!!!!!!!! Done with iPhone!!!!!
Good morning Jenna
I am sorry to see that a straightforward situation such as yours has dragged on this long unresolved. I am looking into this with the team and you can expect feedback soon.
Sincere regards,
Giselle Nareen on behalf of weFix
Good morning Jenna
I am sorry to see that a straightforward situation such as yours has dragged on this long unresolved. I am looking into this with the team and you can expect feedback soon.
Sincere regards,
Giselle Nareen on behalf of weFix
