REJECTION FEE!!!!!!

I was contacted by Summer Mobile last year in June or July as I was liable for an upgrade. I agreed and the phone was delivered to me at my offices by RTT Couriers. I asked the courier for a copy of my contract and he said that it would be emailed to me. This was never done. I was contacted again by RTT at the end of August to sign the POD as they lost it. I did what they asked. The screen broke and I took the phone to Samsung who told me that I need a copy of the contract. Numerous emails later and requests to RTT for a copy of the contract, I could only get a document from Summer Mobile that was not the contract, but allegedly proof that I upgraded. The phone then went in to Samsung in Tygervalley who sent it to We-Fix, only to be informed that I do not qualify for a free screen repair. Today I was informed by We-Fix that I had to pay R180.00 REJECTION FEE to get my phone back! This is beyond ridiculous!.