AM
Arno M

1 reviews | Active since Jun 2016

07 Nov 2018, 16:05

Regional manager Aikyan not worried about customer service

The regional manager of Gauteng Aikyan is so worried about customer service that he blocks customers when they complain about poor service delivery from this pathetic company. He does give any feedback and I firmly believe that he thinks the problems will just disappear. Talk about a reactive company. Nothing about this company shows that they want to move forward. Eventually they will just fade away and close doors. They should really change their name from Wefix to Wedamage because fixing they can definitely not do. One massive joke this company and they are extremely unprofessional. They just keep sending this silly responses saying it is high priority but apparently their priority and the public's priority is totally different.

0
Replies (2)
weFix
weFix's reply07 Nov 2018, 16:15
Official
Good Day Arno. Apologies for this bad experience. However, it was communicated that you were contacted by the store and have been advised that your device has been sent to our ARC department whereby we will keep you updated on Monday's with feedback as requested.
AM
Arno M's update07 Nov 2018, 16:20
Reviewer Update
After how many complaints???? I had to to post a message again today to get a reply and now that same number does not answer my calls??? Rather give the device back to us. It can be delivered where you collected it from not willing to enter one of your stores ever again.