rR
rovierajm R

1 reviews | Active since Aug 2017

28 Aug 2017, 18:50

RE: Disgusted at the service recieved by Wefix.

This is a continuation/follow up of my previous post. I am now VERY unhappy.

The device was initially booked with a dock connector loose and I required an assessment.

After the assessment was done, it was revealed that my phone had a manufacturer default which was covered in the warranty and that the main board would be replaced.

Wefix, gateway branch, changed the board to a "tester board", which had a physical defect. After much run around and reporting this default. The Wefix technician apologized, agreed that weFix had defaulted and agreed to make good on their word.

I left my device with them on the 27th of August, and was supposed to have received it before noon on the 28th of August.

I have received my device on the 28th of August, in a surveillanced environment, a little after 4:30 p.m. to which the handling of my phone has been recorded.

Electronic and telephonic conversations between Wefix and myself have also been recorded after the damaged board had been placed into my phone.

I have received my phone with damage to the exterior and with the same initial problem of a loose dock connector.

I am extremely frustrated with the service I have received and will no longer be doing the "run around".

0
Replies (2)
weFix
weFix's reply29 Aug 2017, 07:42
Official

Good morning

We acknowledge both this as well as your other social media posts and will revert to you with assistance later today. Our apologies for all inconvenience caused to you to date.

Sincerely

weFix

rR
rovierajm R's update30 Aug 2017, 14:45
Reviewer Update
I am still waiting for definite feedback. I have contacted Huawei and explained the situation ... I want my entire phone to be replaced. I am not willing to accept a "Frankenstein" phone. I as a loyal, paying customer DO NOT deserve this treatment. I simply went in with a manufacturing/ design defect, what I have received is unacceptable.