Quoted incorrect repairs, rude staff, damaged screen.

edious. Quoted on the incorrect repair needed. Overcharged on assessment fee.

Thank goodness for legit repair businesses out there.

Booked a MacBook Pro (MLMC132110) in for a keyboard replacement. This repair centre is situated close to me and I've used them in the past with great success.

I received a quote that is almost 3 times the amount that other repair centres charge for the exact same job. The description on the quote is also incorrect and relates to a much later model MacBook.

I declined the quote and went to fetch the machine and pay the R249 assessment fee as stated on the email. Arriving at the store I was suddenly charged R499 for this. I eventually got it reduced to the correct amount. The card machine wouldn't read my card and I was rudely instructed to go draw money. I chose to do an EFT and was told to make an immediate payment even after saying it was FNB to FNB. I then told to wait while they confirmed the payment.

This process was handled highly unprofessional and makes me regret every bit of business I gave to your establishment as well as people I referred to you.

Further to this I just opened the laptop to find a scratch on the screen. This machine is in use every day in my studio and doesn't leave. This is highly unprofessional and without a doubt the store will deny this and claim the scratch was there when it was booked in.

Keep in mind there was never an inspection done for physical damage to the machine.

Not impressed at all.