1 reviews | Active since May 2010
Priority 1 - Definitely NOT customer Service!! :(
<p>LAST WEEK MONDAY, this is the email i sent weFix Cresta with a copy into the H/O hoping to get some resolve...BUT NO...still waiting...no result...clearly no accountability & definitely no priority in customer service??</p> <p>Today is exactly 5 weeks (now 6 weeks) since I handed in my device to be sent onto the advanced repair center. For the last 5 weeks (6 weeks) I never once have been sent any updates and certainly no conclusion or joy in regard to progress or status!</p> <p> </p> <p>I have to write these emails weekly requesting a status report and a day or 2 later I receive a very generic one sentence response, like the one below! These responses leave one still pondering clarity/timelines etc and the customer service/follow through or lack thereof leaves even much more to be desired! </p> <p> </p> <p>This is absolutely ridiculous!! Especially considering that my journey with weFix started on Thursday, November 24, 2016 1:16 PM when I initially confirmed that they may proceed with work on my device. It has subsequently been a very long and painful road which has resulted in me almost every week returning my phone for another check, another test, another battery, until finally 5 weeks ago it was taken away from me to be sent to the advanced repair center with no progress or update unless I ask!</p> <p> </p> <p>This has been most draining and is extremely inconvenient - I do not imagine any reasonable person would be willing to be put through such an inconvenience for this long?? I do not even know if the work currently being done on my phone, is part of what I paid for, I certainly did not approve anything further! In fact I was informed that I would be reimbursed for the brand new battery I was charged for if the problem was found to be something else, once it is sent to the advanced repair center.</p> <p> </p> <p>Still waiting...</p> <p> </p>
Good day,
We fully understand your frustration as this repair should not be going on for this long. Our head office team is working with the Cresta store to have this resolved as soon as possible, and they will be in touch with you.
We do apologize for the inconvenience.
Kind regards
The weFix Social Media Team
Good day,
We fully understand your frustration as this repair should not be going on for this long. Our head office team is working with the Cresta store to have this resolved as soon as possible, and they will be in touch with you.
We do apologize for the inconvenience.
Kind regards
The weFix Social Media Team
Hello weFix Social Media Team,
Please pardon me for just not buying into your EXTREMELY generic tick box response!! This is just NOT GOOD enough! Your response has given me absoutely nothing - no timelines, no accountability, no clarity as to what the problem or cause of delay is, no managing of my expectations, no turn around times - nothing! Do you really think this response can suffice - then in that case i might as well be comfortable with this response in December 2017 or December 2020 just as well then! I would immediately like my device back in the condition i gave it in along with my refund OR A FULL detailed report with what the problem is and WHEN i can expect back my fixed device?! this is unacceptable and the irony it has to my initial statement of the lack of follow through/ lack of customer service i have been experiencing from your organisation! & Yet again, Still waiting...
Hello weFix Social Media Team,
Please pardon me for just not buying into your EXTREMELY generic tick box response!! This is just NOT GOOD enough! Your response has given me absoutely nothing - no timelines, no accountability, no clarity as to what the problem or cause of delay is, no managing of my expectations, no turn around times - nothing! Do you really think this response can suffice - then in that case i might as well be comfortable with this response in December 2017 or December 2020 just as well then! I would immediately like my device back in the condition i gave it in along with my refund OR A FULL detailed report with what the problem is and WHEN i can expect back my fixed device?! this is unacceptable and the irony it has to my initial statement of the lack of follow through/ lack of customer service i have been experiencing from your organisation! & Yet again, Still waiting...
Give compliment where it is due...thats what Ive been taught and that is precisely what i must do in this scenario! Nalene Van Wyk, the Gauteng regional manager got involved by means of a phone call yesterday expressing her horror at my experience, followed up with an email requesting my delivery address which assured me of delivery the very next day and to my pleasant suprise...today, stood at my place of work - hand delivering my handset was the Cresta branch manager, Nigel, with my device to personally deliver and introduce himself as the new manager and assure me of committment to getting his clientele happy and connected again!! Well done Nalene and Nigel for getting involved and for turning my frown into a smile in a matter of (actually less than) 24 hours!! #Passionate people do exist and weFix i can name 2 on your roll call at the moment!! Thank you guys :) :)
Give compliment where it is due...thats what Ive been taught and that is precisely what i must do in this scenario! Nalene Van Wyk, the Gauteng regional manager got involved by means of a phone call yesterday expressing her horror at my experience, followed up with an email requesting my delivery address which assured me of delivery the very next day and to my pleasant suprise...today, stood at my place of work - hand delivering my handset was the Cresta branch manager, Nigel, with my device to personally deliver and introduce himself as the new manager and assure me of committment to getting his clientele happy and connected again!! Well done Nalene and Nigel for getting involved and for turning my frown into a smile in a matter of (actually less than) 24 hours!! #Passionate people do exist and weFix i can name 2 on your roll call at the moment!! Thank you guys :) :)