POOR SERVICE RE CELLPHNE REPAIR

On 3 March I delivered a Samsung S3 to the iFix Cavendish (CS) store. I would receive SMS & email quotes. On Sunday, I chased up, confirming acceptance for replacement of charging port and battery; parts were to be ordered on Monday.<br> On Tuesday, I followed up - they were \waiting on acceptance\". After a painful process I was assured that parts would be ordered. On Thursday I followed up and was told that parts were ordered on Monday but didn't arrive - how this was possible - on Tuesday they had said they were awaiting acceptance?<br> It transpired that my phone would go to Cape Town (CT) branch on the Friday for port replacement. I followed up with CT on the Monday, to find that delivery arrived after closing. I later followed up - with CT - port was replaced and phone charging but now had a screen issue. On Thursday I received a call to say that CS wanted the phone. I said that I expected a fixed phone on the Monday and was assured that A_PERSON from CS, who would contact me. Nothing!<br> This morning I called CS - A_PERSON wasn't available - I spoke to a \"manager\" who told me that the CT had not replaced the port. CS was sourcing a circuit board to try resolve the issue. <br> "