1 reviews | Active since Apr 2015
Poor Service
I sent in my iPhone last week for repairs. I was quoted with R2745. 01 to be fixed,which I agreed. One of the repairs was my battery which was getting flat very quickly and I had to charge it several times a day. My phone was delivered on Tuesday 2nd March with the very same problem from the battery. I emailed them about this, then was contacted but couldn't answer due to being at work. Today I emailed them, told them why I could not answer my phone. Still I have not received any email today on how this problem would be fixed. Very bad and poor service we fix. Yesterday I was emailed by them that the battery might be connected to different problems but I trusted them to assess the phone and let me know of all problems that the phone had, I was also emailed yesterday that I must send the phone back. This is a courier fee of R250 which I'm not going to pay again.
Thank you for taking the time to rate us,
Firstly, again, we are sorry to hear that you are experiencing issues with your battery.
When you came through to us initially, you mentioned that your battery drains very quickly. Please note, when the Technician did the assessment, the battery was working fine and the old battery was giving issues.
It is also to be noted that when we mention that battery issues are not always related to the battery, these faults cannot always be detected immediately and as stipulated to you in our response to your email, the only way for us to assist you is when your device returns to our store.
We are sorry that you feel you have not received proper service from weFix. Customer Service and communication are very important to us and we have been assisting you as best we can.
With the above being said, we will be responding to your email again advising you on a way forward with regards to when your device will be collected.
Regards
weFix
Thank you for taking the time to rate us,
Firstly, again, we are sorry to hear that you are experiencing issues with your battery.
When you came through to us initially, you mentioned that your battery drains very quickly. Please note, when the Technician did the assessment, the battery was working fine and the old battery was giving issues.
It is also to be noted that when we mention that battery issues are not always related to the battery, these faults cannot always be detected immediately and as stipulated to you in our response to your email, the only way for us to assist you is when your device returns to our store.
We are sorry that you feel you have not received proper service from weFix. Customer Service and communication are very important to us and we have been assisting you as best we can.
With the above being said, we will be responding to your email again advising you on a way forward with regards to when your device will be collected.
Regards
weFix