1 reviews | Active since Oct 2016

25 Apr 2017, 14:44

Poor Service and Wrong Information

<p>Dear We Fix,</p> <p> </p> <p>I am very disappointed in the service received or information, I had a enquiry at Fourways who recommended me to visit Apple repair solutions. My I phone 6 Plus have a motherboard issue. I can't be without a phone. We Fix said it take up to 7 days to fix and I use my phone for work so can't be without it. They gave me Apple repair solutions details in North riding. Then with a shock they informed me its 2K and take UP TOO 2 weeks and it's no guarantee that they can Fix it and the phone might malfunction</p> <p>What on earth make this then a Apple retail repair centre? 14 days no phone?</p> <p>So if this is as per both parties a common issue on the 6 Plus I Phones why do we need to dock up? It is clearly a Apple issue and I don’t see why must I be ********** by Apple!</p> <p>I paid for quality not some street vendor phone!</p> <p>This is unacceptable!!!!!!! This just take the cake when Apple repair centre said it might malfunction anyway so basically no guarantee it will be repaired for 2K????</p> <p>Seriously you are pushed me to leave Apple, I’ve been a Apple client since the 4S launch and I had the 5 and the 5S and then the 6 Plus.</p> <p>Who give high end clients this kind of service? I can’t be without a phone period! I did not buy a Nokia! I bought I Phones for years with a slap in my face! Common problem should become my problem HELL NO!</p>

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Replies (1)
weFix
weFix's reply25 Apr 2017, 20:03
Official

Good evening

I am so sorry for your bad experience with us. Kindly allow me to look into your job by providing me with your contact details and job number if possible via ***

Sincere regards

Giselle Nareen - National Customer Experience Manager, on behalf of weFix