Poor service and communication for iPhone Repairs

I walked in to your store in Cresta on the 18/03/2019 to enquirer for a battery replacement for my iPhone 6 as i noticed my battery was not lasting, i was advised that i should book it in for diagnostic to determine if its a battery or the circuit board is faulty, then i was told after booking in the phone that i will pay R 1,899 if the board was faulty and R 187.00 if i decline for the board to be replaced. I was told estimated time for the diagnostic is 5 hours, 4 and half hours later i called for a update on my device and advised that the is a back log of repairs and told i will be called and emailed.

I called for the second time and the lady who answer requested feedback from the technician, in the back ground the technician advised the receptionist to make up a story, i was told the technician will give a call after 20 minutes,

15 minutes later i got 2 missed calls, i called back and the technician advised my phone is not repairable. The matter is still pending till today 2 months later.

Job Number : CAPH182550 Ticket: https://wefixrepair.freshdesk.com/helpdesk/tickets/16273