Poor Service and Communication

I handed in my cell phone, and tried explaining to the lady helping me that it's not just water damage, but she made no note's of the other problems (Looked like she was doing me one hell of a favour). I got a message advising my phone was ready for collection and was impressed with the quick repair as it was not even 3 days. I went in to fetch my phone and saw that it was giving the same error and mentioned it to the consultant, she insisted that the phone is repaired and I must let them know if there is still a problem. So I had to take my phone back for repairs and the lady helping me that day apologized and took note of the problem. I had to call in today to find out what is going on with the repair as I have not received feedback, I was advised by the same lady that helped me the last time I fetched my phone that the phone is ready for collection and that an sms was sent, but I probably didn't get it because I gave my cell number.... I have my sim in a spare phone... and as I hang up there the sms is- sent while I was talking to her... I am not happy with the attitude I get when querying, and also not with the lack of communication the second time round.