1 reviews | Active since May 2015
Poor Service
I booked my iPhone 6 ( silver , 16 GB) for liquid damage inspection and possible repair on the 13th March 2015, the phone was with iFix for a few days, they later contacted me and confirmed that the phone was irreparable and that the liquid damage was too severe, i went in to go collect my phone and they handed the phone to me in an envelope, i paid the R200 inspection fee and before i left the store i opened the envelope to check if it was really my phone, when i opened the envelope i discovered the screen was broken, and i asked the lady who was helping me about the screen and she told me she does not know what happened, she went to ask someone about what happened, but i still could not get a clear response, i came back a week later to collect it but nothing was done about the screen problem, its been almost 3 months now and i still have not been contacted about my phone, the lady promised she would contact me but i'm still waiting, so i don't know anymore , i'm really disappointed about their service.
As per our telephonic conversation today, I do apologize for the service that you have received, and for the fact that your details were captured incorrectly onto our system. It was explained to you today that we have been in contact with both your Parents on different occasions in regards to the progress of your device, seeing as we could not get hold of you directly due to above mentioned problem.
Please note that we have spoken to your Father last week, and we have notified him that the device could be collected, and he said that he would carry the message on to you.
We regret that the failure to communicate with you directly, lead to this point, but we hope that after everything was explained, you will consider making use of our services again.
As per our telephonic conversation today, I do apologize for the service that you have received, and for the fact that your details were captured incorrectly onto our system. It was explained to you today that we have been in contact with both your Parents on different occasions in regards to the progress of your device, seeing as we could not get hold of you directly due to above mentioned problem.
Please note that we have spoken to your Father last week, and we have notified him that the device could be collected, and he said that he would carry the message on to you.
We regret that the failure to communicate with you directly, lead to this point, but we hope that after everything was explained, you will consider making use of our services again.