BM
Bonga M

1 reviews | Active since Sept 2015

14 Jun 2017, 10:47

Poor screen replacement and no parts available

<p>Last year October, I took my Samsung J5 to WeFix Mall of Africa for a damaged screen...the screen was replaced and I got my phone on the 8th of November. In April the screen started blinking and at times would go blank, I took the phone back to Mall of Africa and it was booked in on the 22nd of April. Today is the 14th of June and I still have not received my phone, whenever I enquire I am told that my phone is waiting for stock. This is the 8th week now waiting for my phone, where does this stock come that it takes more than 2 months to get to SA? I was at the store last week Friday and the sales lady advised that I should rather take my phone to ClearWater Mall as they have stock there, Why dont you guys get stock from another branch and fix my phone? What's the use of giving us a 1 year warranty if you will treat us like this for a re-work? When I brought my phone for the first time it did not even stay 3 weeks, now I have waited 8 weeks and still counting.....</p>

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Replies (3)
weFix
weFix's reply19 Jun 2017, 11:37
Official

Good day

I am so sorry to see that this is your current experience with us. I am investigating into your job at present but, if you could provide me with your job number and contact details via *** it would be of assistance in speeding up my enquiry.

Sincerely,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix

BM
Bonga M's update20 Jun 2017, 22:26
Reviewer Update

Good day Giselle

Thanks for replying, the store manager ( Suzan) called me and arranged for the phone to be taken to the Woodmead branch yesterday. Today, I received my phone in excellent condition (everything is working as it should).

To Suzan and team, thank you for your efforts in making sure that my phone is fixed and I leave the store as a happy customer.

weFix
weFix's reply21 Jun 2017, 07:29
Official

Hi Bonga

Thank you for the feedback as well as for the rating conversion. We are pleased that this was resolved well.

Feel free to contact me if you require anything further from us :)

Regards,

Giselle Nareen