TM
Thobile M

1 reviews | Active since Nov 2011

26 Apr 2017, 14:25

Poor screen replacement

<p>I had my screen replaced by WeFix Mall of Africa last year November and since then i have had to take it back to be refixed since the screen was lifting off. On the 7th April i had to take it back for the fourth time as the screen had cracked up without it even been smashed on the floor or anything and apparently i was told it was no longer on warranty since the screen had cracked. Now my issue is how can a screen crack without it smashing on anything. The screen had been lifting up and i hadnt had the time to take it back and by the time i took it the screen had cracked, problem is I had to pay for replacement again of which i did, i was inconvienanced had to go without a phone for days. Now on the 26th April the screen has lifted again. Now the issue is how many times do i have to take the phone back? How many times do i have to be inconvienced. Also this phone ever since it went to your store now i have battery problems. </p> <p>This weFix is a ripoff they dont fix they just make things worse due to thier screens being of poor quality. I would advise no one to take thier phones there especially iPhones because i suspect that they not even approved by Apple. </p> <p>Poor service. All they do is pass the buck and expect customers to wait days for the phone only to be told its your fault and you must pay. </p> <p> </p> <p>USELESS!!!! nothing but **************** if you ask me. </p>

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Replies (1)
weFix
weFix's reply28 Apr 2017, 12:47
Official

Good day

I sincerely apologize for your bad experience with us. Kindly email your contact details as well as your job number with the store if possible to *** and I will look into the matter for you with urgency.

Regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix

Best regards,