Poor Customer Service

<p>I initially went to the Gateway Store in March and attempted to purchase a Macbook Pro With Retina Skin by Houdt for 13" and realised upon leaving the invoice said its for a macbook air. i asked the salesperson and they said it would still be fine. perhaps they need more training. Following this I did not succeed in applying the skin and went to Pavillion to request an exchange. I was told no stock is available and it has been ordered. i proceeded to phone a couple of days later and was advised that they have stock of one of the colours which was fine with me as i was not fussy I just wanted to exchange as i had already purchased an incorrect size upon being incorrectly advised by someone at Gateway. The following day i went to collect and they were out of stock after telling me they to come in to the store. what a waste of my time. i rejected the oppurtunity for them to phone la lucia as i would end up driving all over the country for this product. instead i returned the item to gateway who couldnt reverse the transaction and instead said they would eft in between 7-14 working days? so i must wait for this extended period for their error. after bringing up the issue with the email address on their website and receiving no response i have taken the matter here as i doubt i'll even see this payment as they are pathetic.</p>