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Elna N

1 reviews | Active since May 2019

21 May 2019, 18:45

Please think twice before using WeFix Menlyn for any repairs.

I handed my iPad Mini in for a screen repair on 27 November 2018 and I have still not received my iPad back. During December 2018 I tried phoning weFix Menlyn trying to find out if they are done, nobody answered the phone. I then visited the store, only to find out that they have not started at all, since they were waiting on me to accept the quote, which they apparently emailed to me, which I never received. I however immediately approved the quote and requested them to commence with the repairs. During January 2019, I once again tried phoning the store, once again no answer. I then visited the store and found out that they are still not done with the repairs. This continued for February and March 2019, every time requiring me to physically visit the store, since they don’t answer the phone. During my visit to the store in March 2019, I demanded to speak to the store manager. He indicated that my device was repaired, however after repairs, weFix damaged it again and had to fix it. He promised me that this will be done by the Monday. I then once again had to visit the store a week later only to find out, that it has still not been repaired and that they still waiting on the parts. I have been at the store every two weeks since March, receiving the same old promises that the parts are on its way and that my iPad will be repaired within the next two weeks. It has almost been two months now, since the new manager has taken over and I keep on receiving the same empty promises over and over. Today I emailed him and I got the same reply, upon me requesting to please have my iPad ready for collection, he indicated that he is not in a position to release the iPad. Not once during this time did, I ever receive a call keeping me up to date of this whole process or explaining to me what the delay is. Please note that weFix is also currently in business rescue, no surprise there.

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