PATHETIC WE FIX CUSTOMER SERVICE, NEVER AGAIN

Its exactly 3 weeks today that I've booked in my S21+ on the 20th January for a screen and battery replacement under my Samsung Care warranty at their Cape Town CBD branch. Their service is pathetic to say the least.

When I queried as to progress about a week ago I was told that they still waiting on parts and I was given a date of the 15th Feb. From there on no updates and the lady Ellennore who booked in the phone has now gone MIA, ignoring my emails and not responding. There's no way you can call these people and I'm 30km from their shop. Tried to get hold of Samsung via Twitter, Facebook and they're even worst.

How the hell are businesses allowed to treat their clients like this is beyond me, it's not like they're doing me a favour, they're getting paid to do the job afterall. I WILL NEVER EVER refer this place to anyone else because the service SUCKS BIG TIME