“PATHETIC, SHOCKING AND DISGUSTING SERVICE EVER”

WEFIX CLEARWATER MALL Just to unfold few historical events reading to this matter. On 23.04.18 Job CLSA076009 booked in my device at wefix Clearwater mall branch for device stuck on boot, receptionist Stanley Ngcayiya was rude and unprofessional, I left it and let go after speaking to Shonika their lady new manager. My device stood there from 23.04.18 – 25.05.18 a month, no updates had to call in myself for updates and feedback, complained about this to the manager but to no avail. On my device they tried software updates but to no avail, they concluded the mainboard was defective. My Samsung Galaxy Note 5 is a year old as a replacement unit. After a month without my phone, went to fetch it after the 25.05.18. As if the delay wasn’t good enough, with hostile staff, upon collecting I discovered that my front screen was damaged, upon querying it, was told its not their fault these things happen when they bake the phone in the oven, the perforation was damaged. Was upset I demanded my phone sorted because it came in for mainboard not screen and all was in good order, I left the phone. It was completely poor workmanship and carelessness and no sense of taking accountability or an apology, they are full of themselves and arrogant. My phone stood for another two weeks, this time around too, had to call in to find out what’s going on. Went for the second time to collect my phone after inspecting it, since I didn’t trust them anymore, this third time around, discovered they have damaged my backglass cover and perforation peeling off, see pictures attached. Worse still they were giving me the device with an expectation that I won’t see the damage will just collect and go, were is the integrity, honest and service for customers. The poor workmanship was so appalling and made me angry, this is a R15000 gadget. Current Management is so poor, I miss the previous management headed by Tumelo Dipheko (Manager) and Phillimon Mazibuko(Technician) Management don’t have pride in their work and the Samsung brand. And all along I didn’t take it further with an understanding that we all human prone to make mistakes, I have been so patient gave them third chance but still messed me around, am a reasonable person and give credit were its due but this time around they crossed the line. Samsung SA called for customer satisfaction survey, explained what happened and I advised them not to take it further, but advice and guide them to put the house in order, it’s not about them but the image of Samsung brand. I let it go. Collected my device, it stood at wefix for two months, made peace with it and shook hands. This week checked my phone while cleaning took it out from the pouch cover hence to find out the back cover which they replaced is lifting off, was surprised this is a tight seal cover didn’t expect this to happen, in the history of Samsung I have never seen or heard such a thing as backglass cover lifting off, quickly poor workmanship experience echoed in my heard.The backglass cover is still brand new no scratch or damage still carrying its protection plastic film. Reported to the manager Shonika started jumping up and down that the repair only carries 3 months warrant, she got me ****ed off, in the first place am experiencing this due to their incompetence and poor workmanship. I was expecting them to say, bring in the device so can assess the damage and take it from there. If this was not good enough the manager sent his rude senior Samsung Admin by the name of Ntokozo Genlie and I qoute “with due respect backglass is peeling off, and we replaced a new screen and backglass cover, as you complained due to poor workmanship, peeling is not poor workmanship, if backglass cover is lifting that will be a different story” Management is rotten from top to bottom, they are making judgemental assumptions even before the device is assessed, what type of management s**** is that. Further more to add salt to the wound, he challenged me, you’re more than welcome to escalet to Samsung, they’ll advice further. I have never seen such *********** people who represent a premium and world well known brand as sumsung. But they left me with no choice but to seek help from Samsung SA, I haven’t been yet at the shop but they’re acting up. Very angry and disappointed Samsung Note Fan. #WeDamage not Wefix #Don'tUseWefixClearWaterMallYou'llRegretBeWarned! #WefixClearWaterMallSucks!