PATHETIC SERVICE!!! - WeFix Canal Walk

Let me start off this post by saying how completely *********** your Canal Walk branch is!! I cracked the screen of my Samsung S20 and about two weeks after I got it back my battery started swelling up. I took the phone back on Tuesday 8 Dec 20. By Friday I had not received any feedback so I decided to go in a find out why it was taking so long. I got there at 12pm and was told the technician would have it repaired by 5pm that same day. I told them I was going home to Kraaifontein and would be there by 5pm to collect it. When I returned, only then was I informed that the battery they received was faulty! WHY was I not informed of this when I told them I would return that same day?!! I spoke to your Assistant Branch Manager, Adnaan Allie who assured me that he would personally sort it out and that my phone would be ready by Monday. On Monday I emailed him and I was told the battery has arrived. At 15h18 I asked again how much longer until the phone was ready and he rep**** saying it would be done in the next hour. I emailed him 4 times since then, asking for an update to which I received no response!!! Today I asked my father to collect the phone for me as I am not able to do so. When he got there he was told that they had broken my screen and it would take another 3 to 5 days to fix!!! AGAIN!! WHY HAS NOONE INFORMED ME OF THIS???!!!! This is complete and utter incompetence from your management on site!!! Also, when I got my phone back my signal was so bad!! Are you guys *****ing parts from our phones or are you just pathetic!!!!