Pathetic service

Our Samsung Tablet's screen broke. We bought the Tablet in January 2020 at the Somerset West Mall. The tablet was handed in at the store and sent for repair of the screen to weFix Canal Walk, Century City #MakeitBetter. Sorry to say but it should be changed to #MakeitWorse. For the past two months they have been informing us that they are awaiting parts. What parts? Are these parts arriving by a rowboat from another Continent? The tablet is used by my daughter for school and all het eBooks are on this Tablet. The job was paid for in January 2021. This is totally unacceptable and leaves a bad taste in the mouth. Pathetic.