Pathetic service

<p>You will notice I have never left a review before because usually bad service is not bad to this degree. However I collectively waisted just over 10 hours at this store and their product and customer service is shocking and I would hate for anyone to experience the same.</p> <p>I would usually have repairs done at apple but the 3 week waiting time forced me to try another option </p> <p>This is a summary of my experience that lead to me ultimately buying another R17000 iPhone 7 Plus </p> <p> </p> <p><br />27th march - take in phone with cracked screen </p> <p>Technician enters my passcode incorrectly which causes phone to be locked and hence needs to be erased <br />Backup made but is seen as being *******.<br />Technician says sorry theres nothing I can do. 120 gigs of photos lost. Googling for a minute and ******* backup repair software found<br />Evening found touch screen doest work <br />Take back following day </p> <p> </p> <p>28th - new screen </p> <p>New screen works for a few days and then stops working </p> <p> </p> <p>4th April - replace screen </p> <p>Still doesn’t work </p> <p> </p> <p>6th of April </p> <p> - drop off phone in the morning for THIRD SCREEN told driver will drop it off by 12 o clock. 4 o clock receive phone call saying can’t make it that day. </p> <p> </p> <p><br />12 april </p> <p>Told by Abi or Micayla that email has been sent to find screen at warehouse and will be contacted the next day. Here nothing </p> <p> </p> <p> </p> <p><br />18th April</p> <p> - Hear nothing since Wednesday </p> <p>Store manager contacted at 12 furious with service. Hear nothing until phone at 4:45 after which am told email has been sent to find screen at warehouse</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Monday 8th - decide to give chance for redemption in fixing a drone I crashed over the weekend. Bridget says she will see what she can do price wise by voiding labour etc. - drop drone </p> <p>Phone next day, say will be phone at 4 - not phoned at 4</p> <p>Find out on Wednesday after phoning myself that nothing has been done because charger wasn’t there. </p> <p>Monday 15th Get quote and decline<br /> Upon fetching drone attempted to be charged with handling fee. Storm out of shop </p> <p> </p> <p><br />All in all, the worst experience I have had with retail in my entire life.</p>