kK
katlego K

1 reviews | Active since Apr 2017

20 Apr 2017, 20:28

Pathetic service

<p>WeFix<br />Please explain. <br />How can I hand you my phone to repair whilst my camera is in perfect working condition and after waiting more than a month and paying you R3200 to repair the screen and back cover, that my camera malfunctions once I receive my phone back????! I'm now told that it so happened that whilst you had my phone the camera experienced normal wear and tear that I must now pay an additional R449 for!!!! <br />Richard at the Clearwater mall branch was even so kind that he offered me a 10% discount. How about fixing my phone!!!!!!</p> <p>Two days ago, via Facebook you promised to resolve this issue for me. I have also emailed and nothing at all. </p>

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Replies (1)
weFix
weFix's reply20 Apr 2017, 21:10
Official

Good evening Katlego.

We truly do apologize for the store not getting back to you earlier this week as promised and assure you that the store manager will be contacting you tomorrow.

Sincere regards

Giselle Nareen - National Customer Experience Manager, on behalf of weFix