1 reviews | Active since Dec 2016
Paid for a new iPad back cover, instead given a second hand cover, charged at full price.
Gave my iPad in at WeFix (Somerset Mall), paid for them to replace my iPad's back cover.
Instead (after a week's delay and a few spam emails from them) I finally got it back, however for a 'new' back cover it came with a deap scratch at the SIM card holder (there was no SIM card in the iPad, which I told them before giving my iPad to them), several other strange scratches everywhere and plastic bits stuck between the front and back covers.
WeFix? More like WeBreak. That should be their slogan.
Good morning Pieter
Thank you for the additional feedback. We will most certainly look into what exactly lead to the condition of your iPad as this is unacceptable. We aim for only the highest repair standards and if and when we fall short of this we do our best to turn things around for the better.
Thank you for giving us the chance to do the latter. Expect additional feedback from the store soon.
Sincere regards,
Giselle Nareen- National Customer Experience Manager, weFix
Good morning Pieter
Thank you for the additional feedback. We will most certainly look into what exactly lead to the condition of your iPad as this is unacceptable. We aim for only the highest repair standards and if and when we fall short of this we do our best to turn things around for the better.
Thank you for giving us the chance to do the latter. Expect additional feedback from the store soon.
Sincere regards,
Giselle Nareen- National Customer Experience Manager, weFix