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1 reviews | Active since Oct 2017

17 Oct 2017, 14:19

Ordered a screen

Hi ordered a screen for my iphone SE for Wefix stellenboschthem to install

They said they would phone me when it arrives. That never happened.

I phoned them again, and they couldn't find my order, so they placed the order again. The girl told me "But I did not place the order", not that it mattered who placed it in the first place.

I waited for a week, and nothing. I phoned again and they said the suppliers were slow.

I asked them to PLEASE phone me when any SE screen arrives, I will drive there immediately.

I am currently still waiting for a screen. No one called. I just want to see what I am typing on my phone, I am not asking for a lot.

Thanks.

0
Replies (1)
weFix
weFix's reply23 Oct 2017, 12:22
Official

Good day

I am so sorry to see that you are the recipient of such service from one of our stores. I can assure you that this will be addressed seriously and that I will ensure that you are contacted as soon as your part arrives.

I would also like to apologize for the delay in response as we experienced some issues with our Hello Peter account.

Sincere regards,

Giselle Nareen - National Customer Experience Manager, weFix

Best regards,