NOT TAKING OWNERSHIP OF THEIR MISTAKES!!!!

Good Day,

I am well thank you until I saw your email.

So let me understand this correctly, you want me to come to your store and deal with a technician? That is going to assist me how?

- I requested a call from someone – Let your regional manager call me, this is the least you can do. - Your technician cannot retrieve my data, so I don’t see the point of seeing the technician. Please explain what I will being doing there when I get there. - Nobody is talking about any solutions here, nobody is mentioning anything about my screen cover that was removed? - Willem? You are the CEO of this company , are you satisfied with what is happening here?

Please, I work long hours and I try and prevent malls and people as much as I can due to COVID 19 . CAN YOU PLEASE GET SOMEONE TO CALL ME! IF HE/SHE CANT CALL I WILL CALL THEM!

Ill be awaiting a call.

Regards,

From: weFix <***> Sent: 24 June 2020 10:45 AM To: Cc: ***; *** Subject: Re: COMPLAINT! - JOB CWSA256303

Hi ,

Ticket: 56696

We're trust you're well.

As per our regional Manager you should return to the store as soon as possible in order for our technician to see if he can assist you accordingly.

Best Regards

weFix Customer Service

On Tue, 23 Jun at 11:11 AM Good Day, Thank you for taking the time to reply to my email, please kindly note that this whole experience has been terrible. From the day I took my phone in, I specifically asked if my data would be erased and they said NO. If they had said yes, I would have taken my device and done a backup. But I was assured all is well and I even provided the salesman with my pin code to log into my phone. Days went by and I inquired about the repair and I was advised due to COVID 19 there was a delay, I then didn’t hear back from you since yesterday, 5 days later. Please note that I did not collect the device because I was at work and sent my son, hence me only seeing the device when he got home. My screen cover had no cracks! It was brittle on the edges due to the Note 8’s curved edge. As you know these screens scratch easily and now I have to be worried about my phone getting scratched or cracked! I have no idea who gave you the right to firstly erase my data which was clearly stated on the job card NOT TO DO IT, and secondly who gave anyone the right to remove my screen protector? This is unacceptable, and now you send me an email with a ticket number? Where are your service standards? What sufficient feedback do you want to give me if you are CLEARLY in the wrong? I would like someone within your organization to give me a call ASAP! Regards,

From: weFix <***> Sent: 23 June 2020 10:58 AM To: Cc: ***; *** Subject: Re: COMPLAINT! - JOB CWSA256303 Hi Shafiek Hartley,

Ticket: 56696 Thank you for taking the time to send this through to us. Kindly allow us to look into this for you in order for us to provide you with sufficient feedback. Best Regards weFix Customer Service On Mon, 22 Jun at 6:01 PM , wrote: Good Day, I extremely IRRATE!!!! I just received my phone and I specifically on the job card stated that I do not want my data erased! I got my phone back and all my data was gone!!!!! All my pics that had sentimental value are GONE!!!!! Please check my job card CWSA256303. My cellphone had a screen protector on it, which I paid R450 for and this was REMOVED!!!! If my phone had to be wiped why was I not consulted!!!! I want answers and want them quick! Regards,