Not feed back ,, always repeats same answer

Job number GNPH070744 The glen My number ********** 133

Morning Att Nicole Marais I trust you are well , I would like to know what is the problem with my phone , I like I said before every time I phone wefix at the glen , the only answer I get “”” the phone is by Cresta “” I gave you all my information , like job number My phone number ,,,,witch I going to do it again Job number. GNPH070744 My number. ********** 133 This morning I phone , a gentleman answer the phone , he says that c””Cresta waiting for battery “”I told him , to find out proper about my phone “”” , he said phone back in 30 min ,,, I just phone again he wasn’t available, I spoke to a lady , her answer was ,,, phone still at Cresta, they are off line ?if is true , only God knows ,,,, Are we getting somewhere, because obviously those professors working at the glen , they don’t hsve any idea of where about of my phone ,,, I am currently waiting for you to give answer of all this problem... I am asking you , why this company keep on touch with customers , like sms to update the claim , better response , I mean those people by the stores , I don’t think the care at all ,,, do I carry on phoneing every day to get the same answer.... or can I go to the store and perform badly , can I give the staff at glen a warm clap ?.... how long do I wait , this week is a short week and next week , please I need answers and good ones Luis Vieira