rr
rohan.barnard rohan.barnard

1 reviews | Active since Jun 2011

24 May 2016, 10:06

No technician, no stock, no customer.

<p>On Saterday I dropped my iPhone 5s and cracked the screen. So on Sunday the 22nd of May I went to the Brooklyn Mall branch. I was told that there were no technician on duty to repair my phone, and that I should return the following day.</p> <p>After explaining that I had to leave for a business trip to PE the following day and thus won't be able to come back, they informed me about their branch in the Bay West Mall.</p> <p>I went to that branch and was finally able to book in my phone. I was told in would take +- an hour. An hour later I returned and was told that their stock system is slow and that they in fact did not have stock of the screen, and was informed of their branch in Menlyn Mall.</p> <p>I tried twice to be a customers, but despite all their ads, it does not seem like iFix wants any customers. I gave them 2 stars because at least their staff are great at passing the buck.</p> <p> </p>

0
Replies (1)
rr
rohan.barnard rohan.barnard's update25 May 2016, 13:56
Reviewer Update
Stefan, Andre and Samantha went above and beyond the call of duty to sort out my issue. One of the reasons I was so upset was because I had to drive so far to the branch, so them coming to me showed me their dedication to good service. Thanks iFix! I will definitely use you again and recommend you to friends and family!