No response on device status

I had my phone repaired at the Menlyn store yesterday, but noticed that the flash light on my phone was not working properly after receiving my phone back (the flash light was not part of the items repaired and was working 100% before the repairs). I took my phone back to the Menlyn store today so that they can repair the flash light.<br> <br> My phone was booked in for express repairs (R200 fee) which would result in my phone being repaired within the hour. I left a note for the technician, with my office number, to phone me as soon as he receives my phone for repairs.<br> <br> Three hours later and I have not had any communication from the store. I tried contacting the store via telephone numerous times and each time the phone is busy (or not working). I have sent numerous emails to the store and logged an enquiry on there web page with no response.<br> <br> Why is it so difficult to get hold of the store or get any feedback?