No Help. No Communication.

Last week around the 12th of August I started realizing that my charger (purchased through wefix) wasn't holding a constant connection. I thought nothing of it as it has been happening on and off since I purchased the device in February. On Monday the 14th the charger almost completely stopped working. I also realized that the devices connection point was incredibly warm. I took the device into wefix with the intention of a repair or advice on solving the problem. They simply gave me a form to fill in for a possible refund, took my device and said that the manager would be in touch with me the next day. The manager didn't phone me, so I went into the store and again was given the same response. At this point I was getting quiet frustrated as no alternative was given to help me. On Saturday morning I waited for the manager for a response. She very vaguely said she was waiting for response and will contact me. Yesterday Wednesday the 23rd A week later I had to email to find out the status. In a short off manner she said. No refund will be given and I can come and fetch my device. Again no alternative to fix the device or an apology for the inconvenience caused. I am very disappointed in how this was handled and would advice no one too buy any of their chargers if it is said to break within 6 months and a day of warranty.