No feedback from store on poor/faulty screen replacement

<p>I sent my Iphone 6plus for a screen replacement to the store in Clearwater Mall & within a week had to take it back due to the screen working intermittently. The feedback was that they would send the phone to new era to have inspected as they were uncertain has to why the screen was not working. This process was supposed to be between 1-3 weeks.</p> <p> </p> <p>We are at the end of week 5 now & i just called the store (as they dont contact you - you need to contact them) and the feedback i received was that new era returned the phone to the store & it is still not working so it was returned back to new era for a second time??? The assistant store manager said he would contact me Mon with further feedback from new era but i wont hold my breath.</p> <p> </p> <p>Please can someone at the head offices attend to this matter as i feel that the store & new era are not competent enough to handle this matter. Firstly if a device is sent for repairs at the supplier & returned with the same fault then what have they done with the device over the past 5 weeks??? Secondly why do i need to call the store for feedback why are they not communicating??</p> <p> </p> <p>I spoke to Noni whom confirmed this feedback with assistant manager Thabo. I need to proper action plan from store with how they going to resolve this issue & this needs to happen yesterday as it is 2 weeks past the allowable time that the store requested. I will not acceptable a phone that is not functioning at 100%</p>