1 reviews | Active since Jan 2018
No feedback for 3 months
I booked my Samsung phone in at we fix cresta to fix my screen 3 months ago and have still had no feedback. The manager of the store Nigel has excuses from they are understaffed to they are waiting for stock to date I have had no feedback to date all this while the condition of my device deteriorates . This poor unprofessional service is definitely not what i expected from a so called reputable company that claims to fix devices in 3 easy steps.
Good morning Kabir
We would like to apologize to you for the delays as well as the service received from our Cresta branch. I understand that Nigel has now been in contact with you and advised you that the required part has arrived?
I assure you that the root causes of your dissatisfaction will be addressed with the Cresta team as well as overall at weFix.
Kind regards,
Giselle Nareen - National Customer Experience Manager, weFix
Good morning Kabir
We would like to apologize to you for the delays as well as the service received from our Cresta branch. I understand that Nigel has now been in contact with you and advised you that the required part has arrived?
I assure you that the root causes of your dissatisfaction will be addressed with the Cresta team as well as overall at weFix.
Kind regards,
Giselle Nareen - National Customer Experience Manager, weFix