Negligence from we fix

<p>To whom this may concern.</p> <div> </div> <div>I took my apple iphone 5 in about 2 weeks ago to your east gate store on a friday evening.</div> <div> </div> <div>I left the phone there to have they battery replaced as it was running down to fast, i was advised that a technician is available and my phone should be done in an hour and a half.</div> <div> </div> <div>I returned some hours later and was advised they had not worked on the phone yet which i think was basically a stalling technique as at that point the phone was not powering on and this was only brought to my attention after i had returned about half an hour later as asked by your store. They were probably trying to get it on again and see what the issue is.</div> <div> </div> <div>From there i was given a loan phone and advised that my phone will be sent for some or other analysis due to it now not going on. 14 working days i was advised. </div> <div> </div> <div>I received a call in last week probably about Wednesday where i was advised that the issue was now the screen. The explanation i was given was that the previous company that replaced the screen did it wrong and therefor due to static? When your technician opend my phone the screen basacally broke. </div> <div> </div> <div>What bothers me about this is that the screen was replaced over a year ago and i had no issues at all. Ontop of that your technician works in an anti static room with anti static suit this and that so how exactly did my screen go besides neglagance from your side?</div> <div> </div> <div>Im no technician however you guys do this for a living its your job, very simple to spin someone like me a story and indemnify yourselves of any damage as stated on that form you sign when u leave your phone there for repairs. Indemnity form or not, consumers have rights and i work with this every single day.</div> <div> </div> <div>What bothers me more is such a top trending company does not book in devices. No checks are done to see what is and isint working or what the condition of the device is once brought in. So someone can bring in a phone with a fualty camera for instance and simply return saying u guys broke it. So either u guys are not booking in devices because u didnt think of it which is sad, or you simply purposely neglect to do that so that when the client returns to claim on something that is broken there is no proof that that was initially working as the client woukdnt have received a copy of this book in sheet.</div> <div> </div> <div>Now the issue is. After the screen was broken and i was contacted i gave the go ahead to repair the screen and replace the battery @ R1000 which is a reduced price. All issues were sorted and good to go. I went to collect my phone this passed saturday and all seemed allright. Myself and my friends were about in the mall doing shopping and as they called me i kept placing them on hold or dropping the call. This dur to the fact that the sensor that pics up and blanks of the screen when you are on call was not working. </div> <div> </div> <div>I returned to we fix and danielle assisted me by booking in the phone again to have it looked at. I was advised an hour and a half and said i would collect it the next day sunday.</div> <div> </div> <div>I waited for wefixes call on sunday and received on half past 3. I was advised rhat the sensor was now broken this being due to waterdamage. </div> <div> </div> <div>I had asked why this alleged water damage was not brought to my attention prior to this but there was no answer to my question.</div> <div> </div> <div>Now my question is, with a bag full of exscuses to dish out to clients using your service how do you take responsibility for the jobs you take on? Your staff works until 9 at night technicians included as i saw this for myself. <a href="calendar:T1:9am">9am</a> to <a href="calendar:T1:9pm">9pm</a> right? So after 10 hours if your technician is fatigued and worked on a device breaking it due to lack of concentrantion its not your fualt? </div> <div> </div> <div>I have been very patient in this matter even paying in to have a screen fixed that was working perfectly fine.</div> <div> </div> <div>Honestly speaking your east gate staff have been very friendly and helpfull during all these issues however that does not resolve this problem.</div> <div> </div> <div>I brought in a phone that was working perfectly as i pride myself on looking after my stuff, all it needed was a battery. Now its a screen and a sensor that cant even be replaced and water damage that tells menif the phone dies in 2 weeks its due to water damage that probably happend under the care of your store as there was no such issues before.</div> <div> </div> <div>Your company has failed to impliment procedures to protect the client and company from things like this happening. </div> <div> </div> <div>I have been using your loan phone a samsung galaxy s6 which camera does not work and your store was not even aware of this as you did not book the phone out on a sheet to a client whom you could have claimed from if it had been checked again on return. </div> <div> </div> <div>I need a phone with a working camera and now need to shrug around another loan phone in order to send my clients pictures of my products as this is my income and living. Accessing my icloud mail has been a mission on its own as all my passwords and stuff are on my phone thats with wefix.</div> <div> </div> <div>As a consumer i am requesting we fix return my device as it was in its working condition and reimburse me for the screen repair i had to pay. Or replace my device with an equal fully functioning device. </div> <div> </div> <div>Far to long companies have implimented policies and procedures to protect themselves and leave clients at the losing end. Neglagance on yout behalf is not something i will be held liable for.</div> <div> </div> <div> </div> <div> </div> <div>I await your swif response and hope we can resolve this matter without making this a legal matter.</div> <div> </div> <div>Upon logging this complaint i cant help but shake my head at the other hello complaints i have seen. I sincerely hope they were resolved.</div> <div> </div> <div> </div> <div>Thanks again to the friendly staff at eastgate we fix branch</div> <div> </div> <div>Kind regards,</div> <div> </div> <div>Nico Stark Lloyd</div> <div>Device Iphone 5</div> <div>repairer: We fix eastgate</div> <div>Contacr:<a href="tel: ********** 547"> ********** 547</a></div> <p> </p> <div>Or <a ********** **********