Need to rename weFix to weBreak

I took my iPhone 6 in to weFix in Woodlands mall to replace the charging port and while they are at it to replace the battery. They promised to have it ready by Sunday afternoon and on arrival they haven't touched the phone as yet. They promised to have it ready within two hours which they did.

However, during the week I realized that my cellphone call quality is terrible. The next weekend I was back at weFix asking them to fix whatever they now broke. During the weekend I got an SMS from them saying that my cellphone screen is broken and it will cost R1300 to repair. I always pride myself that I look after my phone and I know for a fact there was nothing wrong with the screen when I gave it in for repair. I phoned them and told them that I will not pay any further for repairs on my phone and that they must make sure that all is working on my phone that afternoon.

When I went to fetch my phone that afternoon the screen "miraculously" started working again and when I asked about the call quality they said they could find nothing wrong. I tested the phone again and it was still faulty. The weFix staff just shrugged their shoulders.

I then took the phone to the Gadget World who fixed the phone for me by replacing the charging port again. It turned out that the charging port and RF portion of the phone is one unit hence the problems I had with call quality. The charging port/RF unit that weFix installed was obviously faulty and they refused to replace this. WeFix rather opted for leaving me with a faulty phone than to man up and fix an obvious error.

My opinion of weFix: The place is run by a lot of friends covering each other's mistakes and not taking responsibility for making sure that they give the customer the service they pay for. There is no clear manager in the place and their technicians are grossly ***********. The fact that my screen quickly came to life after I told them I will not pay for any further damages also makes me wonder. How many other customer are ********** this way?

Bottom line is that I will definitively not deal with weFix in the future. In fact I have a new pet name for them ---- weBREAK!

Anybody that wants to consider using weFix for their cellphone repairs in the future beware - your phone will come back worse off than how it went in at weBreak (Oops! I mean weFix)!