mM
mike M

1 reviews | Active since May 2016

25 Oct 2017, 13:42

My working phone with cracked screen no longer works!

I took my iPhone 6 plus to WeFix Canal Walk to replace a cracked screen. This phone has been great and despite having a cracked screen it still worked perfectly.

After the screen was replaced I took the phone home and noticed that the touch screen was working intermittently and gradually getting worse. I took the phone back to WeFix today (3 days later) and waited 2 hours to be told that the Touch IC on the phone is damaged and there is nothing that can be done to fix it.

When I explained that the phone was working perfectly before I took it in for the screen replacement, I was told that sometimes these problems only reflect when the battery is unplugged. This doesn't make sense to me and sounds like an excuse for breaking a phone!

Whichever way you look at it, I had a working phone on Sunday, 22 October 2017, when I took my phone to WeFix and now the phone is broken and I don't have insurance for it.

I WISH I had not taken my phone there.. I will definitely not use WeFix again and I will warn anyone willing to listen not to use the company.

0
Replies (3)
weFix
weFix's reply25 Oct 2017, 14:54
Official

Good day

We are sorry to see this and assure you that we will investigate into this immediately - do expect feedback from us soon

Sincere regards,

Giselle Nareen on behalf of weFix

weFix
weFix's reply25 Oct 2017, 14:54
Official

Good day

We are sorry to see this and assure you that we will investigate into this immediately - do expect feedback from us soon

Sincere regards,

Giselle Nareen on behalf of weFix

weFix
weFix's reply25 Oct 2017, 14:54
Official

Good day

We are sorry to see this and assure you that we will investigate into this immediately - do expect feedback from us soon

Sincere regards,

Giselle Nareen on behalf of weFix