Misinformed about repair

<p>Hi,<br />I went into iFix earlier this week to repair my sisters phone, initially i was under the impression that the damaged phone back cover was under warranty and therefor the repair would be free of charge, howeer, when I re-visited the store to collect the repaired device I was told that there would be a charge. Is this your standard operation procedure as the staff could have informed as upfront that the back cover is not under warranty. I don't mind paying the fee for the repair, however, I think the process was a bit misleading</p>