kK
kisska K

1 reviews | Active since May 2016

09 May 2016, 07:38

Memorably *********** money suckers!

<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">We've paid 1500 rand 2 times for iPhone 5 screens replacements to iFix. On the 3rd time (Saturday) iFix in Gardens<span style="color: #222222; font-size: 12.8px; background-color: #ffffff;">&nbsp;accepted my phone as "canal walk rework" and I wasted 2 hours waiting around for them to tell me&nbsp;they&nbsp;don't have stock. That wasted half of my day.&nbsp;</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I've been without a phone since Saturday (Monday today) waiting around for&nbsp;iFix&nbsp;to fix my screen today as "canal walk rework".&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">On Monday morning however I've been faced with another quote of 1500 rand payment for the screen replacement despite the iPhone was accespted as "canal walk rework" and I've been told to pay 179 rand rejection fee for no accepting this quote after I've said another place quote me 600 rand cheaper!</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I've just had the most *********** exoerience of deadling with these money suckers. Do not deal with them! There are more competent and cheap repair options out there!&nbsp;</div>

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Replies (1)
weFix
weFix's reply20 May 2016, 08:19
Official

Good Morning

I would like to start off by apologising for the service offered at our Cape Town branch I don not think the situation was handled correctly and we have failed you here. This is not the way we conduct business at iFix.

I am happy that the situation was resolved and would like to offer my personal services should you ever find yourself in a technical bind again.

Have a lovely day further.

Joe Robinson / Regional Manager Western Cape

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