*****. Waste of time

I handed in my phone on Sunday night to WeFix Canal Walk. They told me it would take at least 48 hours from Monday for Samsung CarePlus to approve. The Approval made by Wednesday. i was told it would be fixed within a day, so the latest I could expect the phone to be repaired was Thursday night or Friday Morning. No communication at all. First I received a quote for the full amount to pay and it was then rectified when I phoned the store as somoene forgot to load that the phone was under Samsung CarePlus.

I was told by a staff member that the phone was done on Thursday night when i phoned. So I went to the store on Friday to collect the phone and they told me that no work had started on it. I was **** to for the first time.

Then one of the staff members said that they would send it to the Cavendish branch so that I would get the phone by 4:30pm.

I phoned Cavendish store and they said nobody delivered the phone. I was **** to for a second time.

ITS EITHER BAD PLANNING OR BLATANT LIEING. If Samsung has moved their repairs to WeFix, I think i am going to switch to Apple Iphone.